DigitalView has been appointed as the Certified Service Partner for the Southern African Region
with their colour quality management systems, helping Marks & Spencer to monitor print quality.
DigitalView is a leading supplier of workflow, colour management and imaging solutions to the printing and publishing industry in South Africa.
Built on a philosophy of service, our endeavour is not only to provide a broad range of best in class products, but also to provide ongoing support based on an intimate understanding of the ever-changing and deadline-driven nature of the industries we serve.
Up to this point X-Rite users have had to send their instruments back to the European Service Centre for service, repairs and/or re-calibration. This process was not only costly, but meant that customers were without their densitometers or spectrophotometers for a few weeks. Which is not always convenient in production!!
X-Rite and DigitalView have entered an agreement whereby DigitalView has been appointed as the Certified Service Partner for the Southern African Region. From today DigitalView has the ability to service, repair, calibrate and re-certify X-Rite equipment. The service centre will be based in Johannesburg but will be able to cover all areas in the country as well as neighbouring countries. DigitalView plans to hold stock of loaner devices for instruments that are being repaired. This means that there will be a reduction in the time that a customer will be without their instrument, greatly reducing the inconvenience of being without a device - should problems arise or if there is a requirement for service or re-calibration.
“The investment we have made in training our people, purchasing the necessary tools and jigs and stocking up on spare parts as well as loaner and exchange devices adds a new product line to our portfolio. But very important to us are the benefits this partnership with X-Rite will bring to X-Rite customers in the region. Not only will this make it quicker and easier for X-Rite customers to service their equipment but it will greatly reduce the cost of doing so. It used to cost thousands on Rands just for the shipping costs to send devices oversees for service. These costs have been taken away completely,” said Mark Minter.
X-Rite is in the process of setting up an exchange program for certain devices – such as i1. This will be in operation very soon and will mean that faulty devices can merely be swapped out. Other products such as eXact are dealt with on a repair basis. In addition to being able to service and repair eXact devices locally, DigitalView will have the ability to re-calibrate and issue X-Rite certification of conformance for the device.
The DigitalView run X-Rite Service Centre will not be able to handle repairs all X-Rite products locally. However, products that are not able to be handled, service or repair will be facilitated by the South African service centre.
For more information on X-Rite Service Centre, contact Mark Minter at 011 462 4849 or email firstname.lastname@example.org
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