DigitalView has been appointed as the Certified Service Partner for the Southern African Region
with their colour quality management systems, helping Marks & Spencer to monitor print quality.
Up to this point X-Rite users have had to send their instruments back to the European Service Centre for service, repairs and/or re-calibration. This process was not only costly, but meant that customers were without their densitometers or spectrophotometers for a few weeks. Which is not always convenient in production!!
X-Rite and DigitalView have entered an agreement whereby DigitalView has been appointed as the Certified Service Partner for the Southern African Region. From today DigitalView has the ability to service, repair, calibrate and re-certify X-Rite equipment. The service centre will be based in Johannesburg but will be able to cover all areas in the country as well as neighbouring countries. DigitalView plans to hold stock of loaner devices for instruments that are being repaired. This means that there will be a reduction in the time that a customer will be without their instrument, greatly reducing the inconvenience of being without a device - should problems arise or if there is a requirement for service or re-calibration.
“The investment we have made in training our people, purchasing the necessary tools and jigs and stocking up on spare parts as well as loaner and exchange devices adds a new product line to our portfolio. But very important to us are the benefits this partnership with X-Rite will bring to X-Rite customers in the region. Not only will this make it quicker and easier for X-Rite customers to service their equipment but it will greatly reduce the cost of doing so. It used to cost thousands on Rands just for the shipping costs to send devices oversees for service. These costs have been taken away completely,” said Mark Minter.
X-Rite is in the process of setting up an exchange program for certain devices – such as i1. This will be in operation very soon and will mean that faulty devices can merely be swapped out. Other products such as eXact are dealt with on a repair basis. In addition to being able to service and repair eXact devices locally, DigitalView will have the ability to re-calibrate and issue X-Rite certification of conformance for the device.
The DigitalView run X-Rite Service Centre will not be able to handle repairs all X-Rite products locally. However, products that are not able to be handled, service or repair will be facilitated by the South African service centre.
For more information on X-Rite Service Centre, contact Mark Minter at 011 462 4849 or email firstname.lastname@example.org
Mellow Colour are making waves with their colour quality management systems, helping the likes of Marks & Spencer to monitor print quality against their Brand specific standards globally.
DigitalView have recently been appointed as distributor of the Mellow Colour products & services for the South African market.
“The partnership with DigitalView is an exciting opportunity for Mellow Colour to make a great impression in the South African market. We have confidence that DigitalView's experience & knowledge coupled with our expertise & innovative products will be a successful combination." Commented Alan Dresch, Director at Mellow Colour.
Solving the problems of print & packaging colour accuracy & consistency for some of the worlds biggest brands, Mellow Colour offer systems, training & consultancy services to ensure the entire print supply chain is properly managed to allow for accurate colour reproduction.
Understanding the global nature of print & packaging supply chain management, Mellow Colour make quality control of packaging cartons printed locally and around the world, a measured & scientific system.
The unique MellowCloud system for remote print run approval, is being adopted by brands who are keen to standardise processes and reduce their impact on the environment. Notably M&S have adopted the Mellow Colour system, with over 13,000 jobs successfully being uploaded & remotely approved to date. This remote monitoring system, delivers reliable colour consistency, and results in significant travel, waste, time & cost savings for the company.
“To match the colours on different presses, printing on different board, in different countries was a constant challenge, said Trevor Hatchett, Head of GM packaging – production, quality and sourcing at Marks & Spencer. “Rather than continue to make sure that the packaging was correct, we asked ourselves was there a more scientific way to do that work.”
“The Mellow Colour approach means printing to numbers, trusting the measurements & understanding the reports. This is a more attractive approach for both the printer & print buyer, who have a common goal & clear benchmarks, preventing problems before they become expensive.” says Alan Dresch, Director at Mellow Colour. “The software tools we have developed over the years represents only about 25% of the package, the quality management systems training, analysis of press problems and adoption of the team approach are what makes the system work.
The benefits are clear and the shift to a culture of scientific printing has taken hold, we are seeing a state of order & a dramatic improvement in the print supply chain.
"Quality is one of our core values at Woolworths – it’s what sets us apart. That’s why we take great pride in maintaining the highest level of print quality and colour management with our suppliers.
To live up to these ideals, we’ve embarked on an exciting journey to become a top retailer in the Southern Hemisphere and to maintain the highest print precision quality across Australia and South Africa. We’re delighted to announce our partnership with Mellow Color as our preferred colour management service provider.
We look forward to the exciting journey ahead."
Raven Gengiah, Woolworths South Africa.
ts & c's apply
Mellow Colour are making waves with their colour quality management systems, more>>>
"Quality is one of our core values at Woolworths – it’s what sets us apart.
About Us • Products • PrePress • PressRoom • Consumables • Specials • Partners • CGS • Mellow Colour • FFEI • X-Rite • Aproove • Elpical • Colour Management • Contact us • News • Remote Support • Remote Session